Refunds and cancellation
DRAFT. Not in effect.
This is a draft of how refunds will work for anything bought on Gri-Learn. It has not been checked by a lawyer and it does not apply to you or to us yet. The words in [brackets] are rules that still need a real answer.
Effective date: [EFFECTIVE DATE]
1. Cancelling before you pay
Nothing is charged until you complete the payment on Razorpay’s page. If you close the checkout, or the payment does not go through, nothing is owed. An unfinished checkout simply expires, and any coupon it was holding can be used again.
2. Asking for a refund
- When you can ask: [OWNER TO DECIDE, for example within 7 days of paying, for any reason]
- When we always refund: [OWNER TO DECIDE, for example a double charge, or a purchase that never reached your account]
- If we stop offering something you paid for while your access is still running: [OWNER TO DECIDE, for example a refund of the part you did not use]
- How to ask: email info@grishu.com from the address on your account, with the receipt number (on your receipt and in your confirmation email) or the date and amount. [OWNER TO DECIDE: how soon we reply]
3. If money left your account but the purchase did not arrive
Give it a few minutes and look at My purchases. A payment is sometimes confirmed late, and our system checks with Razorpay itself, so most of these settle on their own. If it still has not arrived, write to info@grishu.com with the date, the amount and, if you have it, the Razorpay payment ID from your bank or UPI app.
4. What happens when a refund is made
- The money goes back through Razorpay to the card, UPI account, bank or wallet you paid with. It cannot be sent anywhere else.
- How long it then takes to reach you depends on your bank or payment app. We email you when the refund has gone through.
- A refund ends the access that purchase gave you. Your progress, points and streak are not affected.
5. Disputes with your bank
Please write to us before raising a dispute or chargeback with your bank. It is usually much faster for both of us.
6. Contact
Grishu ([LEGAL NAME AND REGISTERED ADDRESS]). Email: info@grishu.com. The terms for buying are in section 4 of the terms, also a draft.